{"id":2328,"date":"2017-05-21T17:45:17","date_gmt":"2017-05-21T17:45:17","guid":{"rendered":"http:\/\/themenectar.com\/demo\/salient\/?p=124"},"modified":"2024-05-17T08:46:20","modified_gmt":"2024-05-17T08:46:20","slug":"crm_uygulamalari","status":"publish","type":"post","link":"https:\/\/techsoftyazilim.com.tr\/index.php\/2017\/05\/21\/crm_uygulamalari\/","title":{"rendered":"Crm Uygulamalar\u0131"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]M<\/span>M\u00fc\u015fteri \u0130li\u015fkileri Y\u00f6netimi (CRM), bir \u015firketin m\u00fc\u015fteri ili\u015fkilerini y\u00f6netmek i\u00e7in kullan\u0131lan bir stratejidir ve bu stratejiyi desteklemek i\u00e7in tasarlanm\u0131\u015f yaz\u0131l\u0131m ve ara\u00e7lar b\u00fct\u00fcn\u00fcd\u00fcr. CRM, \u015firketlerin m\u00fc\u015fteri verilerini toplamas\u0131na, analiz etmesine ve kullanmas\u0131na olanak tan\u0131r, b\u00f6ylece daha iyi bir m\u00fc\u015fteri deneyimi sunabilir ve m\u00fc\u015fteri ili\u015fkilerini geli\u015ftirebilirler.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]CRM’nin \u00d6zellikleri:<\/strong><\/p>\n
    \n
  1. M\u00fc\u015fteri Veri Y\u00f6netimi:<\/strong> CRM, m\u00fc\u015fteri ile ilgili t\u00fcm bilgileri merkezi bir veritaban\u0131nda saklar. Bu, m\u00fc\u015fteri ile ilgili ge\u00e7mi\u015f etkile\u015fimler, ileti\u015fim bilgileri, sat\u0131n alma ge\u00e7mi\u015fi ve di\u011fer \u00f6nemli bilgileri i\u00e7erir.<\/li>\n
  2. Sat\u0131\u015f Y\u00f6netimi:<\/strong> CRM, sat\u0131\u015f ekiplerinin m\u00fc\u015fteri ili\u015fkilerini daha etkin bir \u015fekilde y\u00f6netmesine yard\u0131mc\u0131 olur. Sat\u0131\u015f hunisi y\u00f6netimi, tekliflerin izlenmesi, sat\u0131\u015f f\u0131rsatlar\u0131n\u0131n y\u00f6netimi ve sat\u0131\u015f tahminleri gibi \u00f6zellikler sunar.<\/li>\n
  3. Pazarlama Otomasyonu:<\/strong> CRM, pazarlama faaliyetlerini otomatikle\u015ftirmek i\u00e7in kullan\u0131labilir. E-posta pazarlama, kampanya y\u00f6netimi, sosyal medya entegrasyonu ve di\u011fer pazarlama aktivitelerini destekleyebilir.<\/li>\n
  4. M\u00fc\u015fteri Deste\u011fi:<\/strong> CRM, m\u00fc\u015fteri hizmetleri ekiplerinin m\u00fc\u015fteri sorunlar\u0131n\u0131 daha etkin bir \u015fekilde y\u00f6netmesine yard\u0131mc\u0131 olabilir. M\u00fc\u015fteri taleplerinin izlenmesi, destek biletleri ve m\u00fc\u015fteri geri bildirimleri gibi \u00f6zellikler sunar.<\/li>\n
  5. Analiz ve Raporlama:<\/strong> CRM, \u015firketlerin m\u00fc\u015fteri verilerini analiz etmelerine ve raporlamalar olu\u015fturmalar\u0131na olanak tan\u0131r. Bu, sat\u0131\u015f performans\u0131n\u0131 izleme, m\u00fc\u015fteri davran\u0131\u015flar\u0131n\u0131 anlama ve i\u015fletme performans\u0131n\u0131 de\u011ferlendirme gibi i\u015flevleri i\u00e7erir.<\/li>\n<\/ol>\n

     <\/p>\n

    CRM’nin Faydalar\u0131:<\/strong><\/p>\n

      \n
    • M\u00fc\u015fteri memnuniyetini art\u0131rma<\/li>\n
    • Sat\u0131\u015flar\u0131n art\u0131r\u0131lmas\u0131 ve gelirin art\u0131r\u0131lmas\u0131<\/li>\n
    • M\u00fc\u015fteri sadakatini geli\u015ftirme<\/li>\n
    • Sat\u0131\u015f s\u00fcre\u00e7lerinin iyile\u015ftirilmesi ve verimlili\u011fin art\u0131r\u0131lmas\u0131<\/li>\n
    • Pazarlama kampanyalar\u0131n\u0131n daha etkili bir \u015fekilde y\u00f6netilmesi<\/li>\n
    • \u0130\u015fletme performans\u0131n\u0131n izlenmesi ve analiz edilmesi<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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