EMFAST – Real Estate CRM and Office Management

One hub for real estate offices

EMFAST lets real estate offices manage their portfolio, customers, agents and office finances from one hub. With a dedicated workspace for each office, the whole process is tracked from the first call to the contract.

Office and team setup

• The person who registers the office becomes its manager, adds agents and manages processes.
• Agents' viewing, record editing and finance access are set separately.
• Visibility of customer names and phone numbers can be limited by agent permissions.
• Brokers, agents and secretaries work on the same platform.

Customer CRM

• Buyers, sellers, tenants and investors are tracked according to their needs.
• The last call, follow-up date and agent notes are shown together.
• The properties presented and the customer's feedback are recorded.
• Prospects are assessed by need, call status and follow-up steps.
• Selected properties are presented to the customer via WhatsApp.

Incoming call management

• A CRM record is created for calls answered by the secretary, and the source of the call is recorded.
• The requested area, square metres and budget are added to the request.
• An agent is assigned through the system according to the listing the customer called about.
• When agents open the program, they see who they need to call.
• Duplicate record checks and responsible agent details help reduce confusion within the team.

Portfolio and map

• Listing details, photos and the responsible agent are managed on the same record.
• Property documents, authorisation documents and viewing documents are added to the file.
• Open listings are shown on a shared map, and you can search nearby areas.
• Prospective sellers are tracked through stages such as met, valued and authorised.
• Developer and for-sale-by-owner listings found in the field are kept in an alternatives pool.
• For closed listings, a web page presentation can be created and shared via WhatsApp.
• Property owners automatically receive a weekly report in presentation form, and sending is tracked from the broker screen.

Team calendar

• Calls, viewings and field work are planned weekly and by region.
• The status and responsible agent of planned work can be seen.
• Selected plans can be added to the phone calendar.

Broker management

• Monthly income, expenses and upcoming payments are tracked.
• A net profit view is provided after royalty, VAT and office expenses.
• Agents' daily performance, in-office activity and performance ranking are tracked.
• Numbers and sources of calls to the office, and phone calls, are tracked.
• The number of listings with no interest or calls can be seen.
• Agent activity is followed through a news feed, and brokers send announcements to agents.

Agent earnings

• An agent's turnover and all deductions are calculated line by line.
• The commission calculator gives a net figure per transaction.
• Agents enter their own expenses into the system.
• The turnover needed to reach the monthly earnings target is shown on the main table.

Contracts and biometric signature

• Contracts are prepared online through the system, including from a phone.
• Buyer and seller signatures are collected through a biometric signature process.
• Contracts are kept in a digital archive and found quickly with filters.

Packages

Each package includes 1 broker and 1 secretary account. Current prices and custom quotes for more than 10 agents are on the EMFAST website.

EMFAST AI (add-on)

Offers AI support for smart portfolio matching, listing suggestions, call summaries and follow-up suggestions. It is not included in the main packages and is priced separately; its scope and availability are confirmed in the demo meeting.

The scope of automatic messaging, call and calendar integrations is also confirmed in the demo meeting.